FAQ
โ Frequently Asked Questions
Welcome to the Cooked & Corked Help Desk. Below you'll find answers to our most commonly asked questions. If you need further assistance, donโt hesitate to contact us!
๐ 1. How do I place an order?
Simply browse our products, add your favorites to the cart, and proceed to checkout using our secure payment options.
๐ 2. How long does shipping take?
USA orders take approximately 5โ7 business days. Europe may take 10โ15 days. International times vary by location.
๐ฆ 3. Do you offer free shipping?
Yes! We offer free shipping for all orders in the USA and Europe.
๐ณ 4. What payment methods are accepted?
We accept Visa, MasterCard, American Express, PayPal, and Shopifyโs secure checkout methods.
๐งพ 5. Will I receive an order confirmation?
Yes. You'll receive an order confirmation email immediately after purchase, followed by a shipping notification with tracking.
๐ 6. How do I track my order?
Youโll receive a tracking number via email once your order ships. You can track it through the link provided.
๐ญ 7. I didnโt get my confirmation email. What should I do?
Please check your spam or promotions folder. If itโs not there, contact us and weโll resend it to you.
๐ 8. Can I return or exchange a product?
Yes. We accept returns and exchanges within 30 days of delivery. Items must be unused and in original condition.
๐ 9. How long do refunds take?
Refunds are processed within 5โ7 business days after receiving the returned item.
๐ฎ 10. Do you ship to P.O. Boxes?
We can ship to most P.O. Boxes in the U.S., depending on the carrier. If unsure, contact us before placing an order.
๐ 11. Do you ship internationally?
Yes, we ship worldwide! Shipping times and rates vary by country and will be shown at checkout.
๐ฌ 12. How can I contact support?
Email us at cookedandcorked@hotmail.com or call us at +1 845-450-9151.
๐ณ 13. Are your kitchen tools dishwasher-safe?
Most of our tools are dishwasher-safe. Please refer to the product description or packaging for care instructions.
๐ 14. Can I modify or cancel my order?
If your order hasnโt shipped, contact us as soon as possible. Weโll do our best to help.
๐ 15. Do you offer gift wrapping?
Currently, we donโt offer gift wrapping services, but weโre working on adding this option soon!
๐ฆ 16. What if my package is lost or damaged?
Contact us immediately. We will file a claim with the carrier and offer a replacement or refund depending on the case.
๐ 17. Is shopping on your website secure?
Absolutely. We use SSL encryption and Shopifyโs secure checkout to protect your personal data.
๐ง 18. Are your bakeware items non-stick?
Yes, most of our bakeware items are non-stick. Each product listing provides details on coatings and materials.
๐ 19. Can I exchange for a different color or size?
Yes, as long as the item is unused and in original condition. Please contact us before sending anything back.
๐ฌ 20. Where are you located?
We are based at 2769 Peachtree Circle, Clearwater, FL 33761. Feel free to reach out anytime!
๐ Need More Help?
If your question wasnโt answered above, reach out to us anytime:
- Email: cookedandcorked@hotmail.com
- Phone: +1 845-450-9151
- Address: 2769 Peachtree Circle, Clearwater, FL 33761
- Company: COOKED & CORKED LLC
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